Who We Are

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Organisational Improvement Specialist

Mark has seven years’ experience as a business consultant and facilitator in organisation development and improvement. He has a background in operational management and quality management, both at a senior level. He works with a client to improve their business and grow their capability by providing technical knowledge and changing behaviours.

Mark works extensively as a lead facilitator, developing and delivering customised training for utility, contracting, mining, retail and manufacturing industries. His areas of specialty cover quality management, business improvement, six sigma, lean manufacturing, customer care and leadership.

He is accredited to deliver the Myers Briggs Personality Type Indicator® program. He has been a lead presenter at the NZIM Excellence in Management Programme where he delivered on operational excellence, planning and implementing change and creative thinking.

Mark’s training is based on interactive learning and his style is energetic and stimulating. He believes that all training should be delivered once the real needs of the customer have been understood and that training can only be valued by improved performance.

Prior to starting his own Calibration business in June 2004, Mark had gained significant facilitation, training and management skills and experience over 24 years, with both Air New Zealand and Dynamic Controls. He has held senior management roles in both quality and manufacturing and has been responsible for nearly 400 staff and multi-million dollar budgets.

He believes his personal strengths are in the areas of leadership, facilitation and training and he has a passion for improvement and a commitment to meeting customer needs. He gets to know his clients, works within the culture of the organisation and works easily at all levels.

Kirkpatrick Four Levels® Evaluation Certified – Gold Level



Organisational Development Specialist

David has twelve years’ experience as a business consultant and facilitator in organisation development and leadership. He has a background in retail management and strategy consulting. People development was at the core of his work in retail for Marks and Spencer, initially turning around poor performing business units and latterly growing its retail operation in Portugal.

David works with organisations to develop capability from team leader through to executive. In partnership with NZIM, he has developed and led delivery of extensive programmes for the Ministry of Health, mining companies, agricultural cooperatives, councils, regional economic bodies and the aviation sector. He was commissioned to develop NZIM’s Excellence in Management Residential Executive Programme and was its director for three years. He is also a capability development associate for Rio Tinto, and delivers leadership programmes (at diploma level) and coaching programmes. His areas of specialty cover leadership, coaching and strategic planning and implementation. Outside of this work, David is a mentor for Business Mentors New Zealand and spent three years as a panellist advising New Zealand Qualifications Authority on Unit Standards in Leadership and Management.

David’s approach is to work with client organisations to understand their culture, the results they wish to achieve and to identify behaviours that will deliver the desired results. He then develops workshops and programmes to help participants understand and apply these behaviours. David’s facilitation focuses on the practical ‘on the job’ application of researched and accredited frameworks and tools. He believes that self-awareness provides a strong foundation for bringing about personal development. He uses Myers Briggs Type Indicator® and Firo B® to provide this self-insight.

Prior to becoming involved in organisational development, David gained extensive people leadership experience as a retail manager with Marks and Spencer (M&S) for nine years. His last four years with M&S were spent leading and growing their retail operation in Portugal, with a tripling of turnover and employees. He came to New Zealand in 1996 to develop his strategic planning and finance skills through undertaking a Master of Business Administration at Otago University.

He believes his strength is his ability to understand business and to partner with organisations to bring about behavioural change. He uses his facilitation and coaching skills to do this.


Kirkpatrick Four Levels® Evaluation Certified – Gold Level



Associate Facilitator
Productivity and Performance Specialist

Mike is a consultant and trainer specialising in productivity and performance, who won international awards for his work in 2008. He is passionate about the practical application of the latest research into human performance. He facilitates workshops on a range of topics to improve personal and team performance from communication skills to strategic planning. He works with organisations in the health, aviation, agriculture, IT, construction, education and transport sectors.

Mike gained a BEng (Hons) in Aeronautical Engineering and qualified as a Chartered Aircraft Engineer whilst employed within the British Army. He has led teams on operational deployments and military exercises around the world and has a practical, hands-on leadership style.

On leaving the army, Mike became a Skills and Personal Development Officer at the University of Surrey. He taught accelerated learning techniques to first year students, in order to help them achieve better grades. In their final year he taught leadership, team work and communication skills, amongst other things, to improve student performance in the job search market. The university holds the top place in the United Kingdom for graduates entering employment.

Mike is passionate about his work, so expect to be enthused when working with him. He is looking forward to working with you, to add value to your team and business.



Associate Facilitator

Claire Harvey is an experienced learning and development facilitator and business consultant, working in the areas of people performance and organisational development. Her approach with clients is to ensure she fully understands the environment in which she is working - both from an organisational and people perspective. This allows her to tailor outcomes to meet specific needs and to ensure learning/performance interventions are closely matched to the competency requirements of the role.

Claire has considerable experience in training needs analysis, design and delivery, and holds certification for Kirkpatrick Four LevelsTM Evaluation. She has worked with organisations in the finance, retail, government, agricultural, electrical and contracting sectors. She has been a lead facilitator at the NZIM Excellence in Management Programme, where she delivered leadership topics. Her specialty areas also include sales, customer service and interpersonal skills.

Claire has extensive practical experience in the financial services sector in a variety of line management and leadership positions. These include consultant, training, management and advisor roles.

Her workshops are participative, innovative, motivating and high in energy.




Associate Facilitator

Callum McKirdy is a seasoned Trainer and HR professional having spent 12 years in a variety of human resources roles. His professional HR experience spans the industrial spectrum – beginning in Wellington’s core Public Service, followed by his first management & consulting role in the private sector and then moving in to a senior management role a large not-for-profit social services provider, before returning to business consulting and his passion – developing people and teams.


After four successful years in internal HR roles within the Ministry of Social Development, Callum moved to the State Services Commission to undertake externally-facing advisory roles providing advice to the Commissioner, Chief Executives and senior managers across the Public Sector on international best-practice people capability and leadership development initiatives.

Callum moved with his growing family to Dunedin in 2007 to manage the Human Capital consulting practice at Deloitte’s Dunedin office. During this time he worked with a broad spectrum of public, SME / private and not-for-profit organisations locally in Otago, across New Zealand and overseas –in Australia and the Middle East. Callum then moved into the HR Director role at Presbyterian Support Otago, a human services organisation with over 1,100 staff making it one of Otago’s largest employers. A member of the Senior Leadership Team, his role was to lead a culture development strategy across the organisation.

His experience has given him valuable insights into the inner workings of organisations – the politics of key decision makers, the competing demands of middle-managers, and the divide between management and staff at the coal face evident in, and holding back, so many organisations. Callum continues to provide consultancy services working predominantly in the areas he considers his core strengths - group facilitation, leadership and culture development – in particular aligning strategy and capability.

Callum’s easy-going nature enables him to quickly build rapport with clients and participants alike for positive outcomes.


Associate Facilitator

Lisa has a wide variety of professional experience that provides her with a strong background in special projects and leadership training. Since moving to New Zealand 15 years ago and receiving her MBA from the University of Otago, Lisa has been actively involved in business management, training and consulting. She has led training sessions on accounting for non-accountants, strategic alignment, leading change, problem-solving decision making and time management.

Lisa owned and operated her own hospitality business for seven years, while also working on a contract basis for other organisations. As a business analyst for I Grow, Lisa provided coaching and mentoring to entrepreneurs seeking to raise capital. She also spent a year as a director and CFO for a start-up company in Dunedin, assisting them to set up systems, procedures, premises, staffing requirements and operational assets.

In her early career in the United States, Lisa spent 13 years working in international tax planning. She was responsible for managing day-to-day tax planning as well as special projects focused on strategic planning, change management, problem solving and facilitation. She received a Bachelor’s degree in Business Administration - Accounting from Texas Tech University.

Lisa is a highly-motivated professional, dedicated to helping organisations achieve business excellence.



Victoria is a highly regarded and qualified learning and development professional with over 17 years experience in writing, delivering and evaluating leadership, management, sales and customer service training programmes operating both in the UK and New Zealand. In the early stages of her career Victoria joined the learning and development team within a large financial institution in the UK. It was here that she developed her ability to train others in an energetic, practical and engaging manner. Clients regularly provide positive feedback on her style and appreciate the practical aspect that she brings to all areas that she works within.

Victoria has designed and regularly delivers two core public programmes - Essential Leadership Skills and Essential Supervision Skills across the South island. These programmes are well attended and in demand with the content being taken up by numerous companies in house.

Emigrating to New Zealand in 2006 with her family, Victoria has worked closely with the team at the Canterbury Employers Chamber of Commerce and has enjoyed designing and delivering a broad range of training programmes for organisations as well as offering advice and consultancy services in all areas of people and performance including leadership and management development, training needs analysis, design, delivery and programme evaluation, individual coaching, employee engagement work and employment law advice.

Victoria is an exceptional facilitator and is trained in accelerated learning techniques. She holds a Level 5 Diploma in Adult Learning and Education with the Chartered Institute of Personnel and Development, Massey Certificates in Employment Relations Management, Financial Planning and Advanced Financial Planning Certificates and most importantly is absolutely passionate about helping organisations realise the potential in their people.


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